Terms of Service
These terms of service ("Terms") govern your use of the Theon Global website (theonglobal.com) and any purchases you make through our Canadian store. By accessing our site or placing an order, you agree to these Terms. If you do not agree, please do not use our site.
Theon Global LLC ("we," "us," "our") is a company registered in the United States with its principal office at 812 Farnsworth St, Jacksonville, TX 75766, selling products to Canadian customers through our online store.
Use of This Site
You may use our site for lawful purposes only. You agree not to:
- Use the site in any way that violates applicable federal, provincial, or local laws
- Attempt to interfere with the site's functionality or security
- Use automated tools to scrape, crawl, or extract content from the site
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity
- Transmit any malicious code, viruses, or harmful data
We reserve the right to restrict or terminate your access to the site at any time if we reasonably believe you are violating these Terms.
Products and Pricing
All products listed on our Canadian store are priced in Canadian dollars (CAD) unless otherwise stated. Prices are subject to change without notice. We make every effort to display accurate pricing, but errors may occur. If we discover a pricing error after you have placed an order, we will contact you before processing the order and give you the option to proceed at the correct price or cancel.
Product descriptions, images, and other content on our site are provided for informational purposes. While we strive for accuracy, we do not warrant that all descriptions, colours, or other content are complete, current, or error-free.
Orders and Payment
Placing an order through our site constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity. If we cancel an order after payment has been taken, we will issue a full refund to the original payment method.
You agree to provide accurate and complete payment and shipping information. You are responsible for all charges incurred under your account, including applicable taxes and shipping fees.
Subscriptions
Some products are available on a subscription basis. By enrolling in a subscription, you authorize us to charge your payment method at the recurring interval you selected until you cancel. You may cancel a subscription at any time through your account or by contacting us. Cancellation takes effect before the next billing cycle. No refunds are issued for subscription charges already processed, but you will continue to receive any product already paid for.
Health and Wellness Disclaimer
Our products are dietary supplements. They are not intended to diagnose, treat, cure, or prevent any disease. Product statements have not been evaluated by Health Canada or the U.S. Food and Drug Administration. Consult a healthcare professional before starting any supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition. Individual results may vary.
Intellectual Property
All content on this site, including text, images, logos, graphics, and software, is the property of Theon Global LLC or its licensors and is protected by Canadian and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this site without our written permission.
User Accounts
If you create an account on our site, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized use of your account. We are not liable for any loss resulting from unauthorized access to your account.
Third-Party Links
Our site may contain links to third-party websites. These links are provided for convenience only. We do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party site.
Limitation of Liability
To the fullest extent permitted by applicable law, Theon Global LLC and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the site or purchase of our products. This includes, without limitation, damages for loss of profits, data, or other intangible losses.
Our total liability for any claim arising from these Terms or your use of the site shall not exceed the amount you paid to us for the specific product giving rise to the claim.
Indemnification
You agree to indemnify and hold harmless Theon Global LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the site, violation of these Terms, or infringement of any third-party rights.
Governing Law and Disputes
These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles. For Canadian customers, nothing in these Terms limits any consumer protection rights you may have under the laws of your province or territory that cannot be waived or limited by contract.
Any disputes arising from these Terms or your use of the site shall first be addressed through good-faith negotiation. If a resolution cannot be reached, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, conducted in English. You agree that any dispute resolution proceedings will be conducted on an individual basis, not as a class action or representative proceeding.
Severability
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the site after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
Contact Us
Email: support@theonglobal.com
Phone: 346-808-2171
Hours: Monday to Friday, 9:00 AM - 5:00 PM CST