Privacy Policy

Theon Global LLC ("we," "us," "our") operates the website theonglobal.com. This privacy policy explains how we collect, use, and protect your personal information when you visit our site or make a purchase. We are committed to handling your information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What We Collect

We collect personal information that you provide directly to us when you make a purchase, create an account, subscribe to communications, or contact us. This includes:

• Name, email address, phone number, and mailing address
• Payment information (processed securely through our payment provider; we do not store card details)
• Order history and product preferences
• Any information you include in communications with us

We also collect certain information automatically when you visit our site:

• IP address, browser type, and device information
• Pages visited, time spent on site, and referring URLs
• Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

• To process and fulfill your orders
• To communicate with you about your purchases, account, or customer service inquiries
• To send marketing communications, if you have opted in
• To improve our website and customer experience
• To comply with legal obligations

Sharing Your Information

We do not sell your personal information. We share it only in these circumstances:

• Service providers: We use third-party services for payment processing, order fulfillment, shipping, email communications, and site analytics. These providers access only the information they need to perform their services and are required to protect it.
• Legal requirements: We may disclose information if required by law, regulation, or legal process.

Cookies

Our site uses cookies and similar technologies to remember your preferences, process your shopping cart, and understand how visitors use our site. You can control cookie settings through your browser. Disabling cookies may affect some site functionality, such as the checkout process.

SMS Communications

If you provide your phone number and opt in to text messages, you consent to receive order updates and, where applicable, promotional messages. You can opt out at any time by replying STOP to any message.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your account, comply with legal obligations, and resolve disputes. If you request deletion of your data, we will remove it unless we are legally required to retain it.

Data Security

We use industry-standard security measures to protect your personal information, including encryption of data in transit and secure storage practices. No method of transmission or storage is completely secure, but we take reasonable steps to protect your data.

Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for the collection, use, or disclosure of your information (subject to legal or contractual restrictions)
• Request deletion of your personal information
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, contact us using the information below.

Children's Privacy

Our site is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

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