Refund Policy
We stand behind every product we sell. If you're not satisfied with your purchase, we're happy to help with a refund or exchange.
Return Window
You have 30 days from your purchase date to return any item for a full refund or exchange. Items must be in unused or largely unconsumed condition.
What Can Be Returned
- Unopened or largely unconsumed products within 30 days of purchase
- Damaged or defective items (see below)
What Cannot Be Returned
- Products that are more than 50% consumed
- Products returned due to taste preference
How to Start a Return
All returns require prior authorization. Contact us to request a Return Merchandise Authorization (RMA) number before shipping anything back. Packages sent without an RMA number will be refused at the warehouse.
Damaged or Defective Products
If your order arrives damaged or defective, contact us within 10 business days of your purchase date. We'll arrange a replacement at no cost to you.
Refund Details
- Refunds and exchanges are processed on the 1st and 15th of each month.
- Original shipping charges are non-refundable.
- Refunds are issued to the original payment method.
Contact Us
Email: support@theonglobal.com
Phone: 346-808-2171
Hours: Monday to Friday, 9:00 AM - 5:00 PM CST