Shipping policy
Shipping Policy – Domestic (U.S. Only)
We’re excited to get your order to you as quickly and smoothly as possible! All orders placed on TheonGlobal.com are shipped within the United States — we do not offer international shipping or use any third-party shipping logistics companies.
Processing & Shipping Times
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Orders are typically processed within 24–48 hours after being placed.
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Orders placed outside of our business hours, on weekends, or holidays will be processed on the next available business day.
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Shipping time ranges from 3 to 7 business days, depending on your location.
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All orders are shipped via USPS only.
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Per USPS policy, a grace period of 15 days must pass from the shipment date before we can file a claim or reship an order.
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Unexpected Circumstances: External factors such as extreme weather, natural disasters, or other unforeseen events may cause delays outside our control.
Shipping Hours
Our team processes shipments:
Monday–Friday | 9:00 AM – 2:00 PM CST
We are closed on weekends and public holidays.
Monday–Friday | 9:00 AM – 2:00 PM CST
We are closed on weekends and public holidays.
Order Changes or Cancellations
Need to make a change or cancel an order? You’ve got until 10:00 AM CST to request a cancellation. If you miss that window, we’ll do our best to pull the order — but if it’s already shipped, we’ll send you a Return Merchandise Authorization (RMA) so you can return it for a refund.
Shipping Insurance (Optional but Recommended)
We offer Protect+ Shipping Insurance at checkout for added peace of mind. If your package goes missing, you can file a claim quickly and easily at:
Backorders & Pre-orders
If an item is on backorder or part of a pre-order, we will fulfill it in the order it was received. We do our best to ship backordered items as soon as possible — but depending on circumstances, please allow up to 30 days for fulfillment.
If you have any questions or concerns about shipping, feel free to reach out.
