Shipping Policy

All orders placed through our Canadian store ship within Canada only.

Processing Time

Orders are processed within 24 to 48 hours of placement, Monday to Friday, 9:00 AM to 2:00 PM CST. Orders placed after 2:00 PM CST or on weekends and holidays will begin processing the next business day.

Delivery Time

Estimated delivery is 5 to 10 business days depending on your location. Delivery times are estimates and not guaranteed. Delays may occur due to weather, carrier disruptions, or other circumstances beyond our control.

Order Modifications and Cancellations

If you need to cancel or modify an order, contact us before 10:00 AM CST on the next business day. After that window, your order may have already shipped. If it has, we'll issue a Return Merchandise Authorization (RMA) so you can return it once it arrives.

Backorders and Pre-Orders

If an item is on backorder or available for pre-order, fulfillment may take up to 30 days. We'll notify you of any expected delays at the time of purchase.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, contact us. For carrier claims, we ask that you wait 15 business days from the shipment date before filing, as packages occasionally experience delays in transit.

Shipping Protection

Optional shipping protection is available at checkout to cover lost, stolen, or damaged packages.

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